What is GTAP?
The Gwinnett Tourism Awareness Program (GTAP) is Explore Gwinnett's year-long education program for the Gwinnett hospitality community. Offered free of charge, its designed to educate members of the hospitality community on the many attributes of Gwinnett County including downtowns, attractions, shopping, parks, history and heritage, and the educational and civic fundations of Gwinnett. As a result, the hospitality community will be better prepared to promote Gwinnett County, provide a more memorable visitor experience and increase tourism awareness.
What does GTAP consist of?
The Gwinnett Tourism Awareness Program consists of free training, certification, and information services.
- Four two-hour sessions of classroom training on Gwinnett's attractions, shopping, sports, special event facilities, historic downtowns, history, government, parks and recreation
- A two-hour backstage tour of Gwinnett Center; including the arena, convention center and performing arts center
- All-day familiarization tour of Gwinnett County
- Upon completion of the classroom training, Gwinnett Center tour and the familiarization tour program participants will receive certification as a GCTS - "Gwinnett Certified Tourism Specialist."
- In addition to the certification program, a series of educational seminars is offered. Topics include customer service training, travel packaging, quick and easy Spanish for the hospitality industry, business etiquette, stress management, time management, conflict resolution, Microsoft computer classes, sales, greening your hotel, Community Improvement District updates, crime prevention and other topics selected by the hospitality community.
- Easels and reader boards with "Have Fun in Gwinnett" events calendars are distributed to hotels and other tourist locations throughout community.
Benefits of GTAP
Members of the Gwinnett hospitality community who complete the certification program will become more knowledgeable about the many tourism assets of Gwinnett County. They will be better prepared to promote Gwinnett County to first time visitors and to insure repeat business; which will increase tourism dollars to our county. The program will also serve to strengthen the relationships between the members of our hospitality community including hotels, restaurants, attractions, historic downtowns, and meeting facility staffs. Enrichment seminars covering a wide variety of topics provide free educational opportunities for guest services staff, operations staff, sales staff, general managers and owners.
Contact Cricket Elliott-Leeper, Explore Gwinnett's Education Director
770-814-6049 or firstname.lastname@example.org